Coaches HVAC is five star all the way. I had another company come to my house last Friday and he told me that whoever installed my thermostat last, that they must of touched the wires and that caused a lot of damage to my heater. I said oh my goodness what kind of damage? He said it caused damage to two diodes and I said how much will that cost and he said $950 dollars. I am so glad I called Coaches HVAC. I called Chris Curtis (the owner) Friday night and he had one of his employees out to my house in a couple of hours. His employee Pryole was very professional and took pictures of my heater and explained that whoever put in my thermostat didn't cause damage. Also, he explained I have only one diode not two and there was nothing wrong with my diode on my heater. In addition, he showed me a picture of my motherboard and explained that is why my heater wasn't working. The part was ordered and the technician fixed my heater tonight and I'm warm again!!!!! I'm glad I got a second opinion with a honest company!!! If you ever need someone to work on your heater or air conditioner call Coaches HVAC. You won't be taken advantage of. They are honest and five star all the way.

I was assigned to Coaches from my home warranty policy when our HVAC did not cool properly.Skeptical they were in Stockton and we lived in Sacramento where all the big boy HVAC companies are,but I read their reviews and was amazed by the 5 stars by so many.
Well,they deserve 10 stars trust me. Joe Warren came out to diagnosis the problem the very next day I submitted the claim. On time with a call before he got there. Professional,yet friendly,he found the issue quickly.The unit repairable,he ordered the part and the Home Warranty company covered everything. Took a week to get the part, but we understood that if the repair did not work, then a whole new HVAC unit would also be the next move...and is covered under America home warranty. BUT that is not why the 5 stars...The 5 stars are because of the way Coaches treated us. They kept in touch,told us what to expect along the way, and when Joe came back to install the part his expertise was readily obvious. His office returned my calls when needed and I felt like I was important to them. Joe even tried to sweep the area around the unit inside the house as he had a little dirt on his shoes (funny,but seriously a step above what we expected)...I called this morning to tell the sweet little office girl to tell the owner that we were exceptionally pleased with their concern for detail as the job went from the beginning to the end..Bravo, and now I know why the name of the company carries ExtraodinAir...and yes I have you on speed dial...Thanks Team Coaches....well done in my books.

Absolutely recommended using Coaches HVAC
Initially communicated via Yelp email over weekend and on Monday I telephoned them and set up same day appointment.
WOW, wow, wow - great customer service from Ken & Chris who repaired damaged duct and cleaned up after themselves.
Thank you for doing a Great Job !!

5 stars for service tech Pete // 3 stars related services = 4 stars overall

I had a great experience with Pete. He was courteous, did good work, and was helpful beyond just the repair (advice on thermostats and install, etc.)

There were a few issues outside of this though:
- Scheduling was confusing and delayed. I was getting conflicting information via calls/text/email and in the end they mixed up and had to reschedule. It was confusing and frustrating.
- I asked for a detailed estimate of the cost (parts, labor, etc.) and never got it. They only gave me a final cost and initial visit cost.
- The price seems steep for the work involved but I was happy with Pete so it was ok.

Heating system seems to be working well and we have much more even temperature across the house.

I would use Coaches again but would be more clear about scheduling and pricing. The most important part is the work done and that was great.

First and foremost, THANK YOU! This gentleman named Mike came to diagnose my AC unit on Wednesday, explained to me in detail what was wrong. He said he would return Thursday to fix it. To his word, he came back on Thursday and showed me exactly where the leak was coming from and he fixed it! I cannot say Thank you enough for the amazing customer service and the professionalism you showed. My house is super comfy now with my working AC and it's all thanks to Mike and Coaches! You guys are amazing!

If you need your air conditioning unit to be fixed the best thing you can do is hire this company. They did a great job. Thank you.

Our AC stopped working Friday night so we put in a request for service through American Home Shield and it was dispatched to Coaches. They came out Monday afternoon and fixed our AC! Our technician, Jeffrey Stephens, was so nice and professional as well! Give that guy a bonus, he is truly awesome!!
I will for sure use Coaches for our regular routine maintenance and highly recommend them.

I found Coaches through Yelp. I had sent an e-mail to another company and then was able to "select all" to send the inquiry to other places as well.

Coaches responded quickly and out of all the others (including the company I initially contacted), had availability the next day and was going to send someone who would understood the issues I was having with my finicky-network-challenged Honeywell Total Home Connection System.

In comes "Positive Pete". He NEVER GAVE UP. Going upstairs, downstairs, under the house - he was able to fix it all. I truly couldn't believe it. I don't think anyone else (other than the guy who installed the system who seems to refuse to deal with it anymore) could have done what he did. He was able to maneuver the network so I wouldn't have the connectivity issue that I had been having for a while. Genius.

Thank you so much, Coaches, I really appreciate you!

Scheduled Coaches for a gas furnace heating tune-up through American Home Shield home warranty. I pushed for AHS to give me options to choose from because I've had plenty of bad experiences. I was pleasantly surprised when they gave me four to choose from and I went with the one that seemed to have the best reviews on Yelp and Google: Coaches. The Technician, Stephen was a little late, but sincere in his apology (this matters to me), very friendly and made sure to spend as much time as I wanted to understand his evaluation. Even when I said I was all set, he paused once more to make sure I was satisfied. Refreshing contractor experience and I'll use their services again.

AC went out Coaches HVAC was quick to come out and fix the issue. Excellent work and great service! Would highly recommend!

We signed up to have our heater and AC maintenanced regularly before the peak months. Today was our first service with Coaches, and Pryole Taimalelagi was the technician. He was very professional, courteous, and knowledgeable. He went above and beyond and also provided some recommendations that would help us save on our energy bill. We were very impressed with the service and will definitely keep the service that we signed up for.

Michael Merck came out and diagnosed my ac not cooling. it was an easy fix and they were very busy (first 90 degree week in april) so they gave me the option to fix it myself and I did. they dropped off the materials I needed and explained how it worked. learned something new and have a cool house again. I will definitely be doing business with them in the future.

These guys are the real deal. I was prescribed them through my home warranty company American Home shield and of course I am always a little nervous about who they send to you especially because the company is in Stockton but I was pleasantly surprised Stephen Jeffery from Coaches gave me a call when he was close which was much appreciated. He was very professional and he was done in just about an hour and a half.

In addition to this, I told one of my buddies about them and he called, they were at his house the next day and also finished fixing his AC at a fair price in under 1.5 hours also, so my experience was not a fluke. Not a shock that these guys have so many high marks. I would Recommend to everyone.

These HVAC people know what they are doing! Had a CO alarm that kept on going off every 30 minutes after my wall furnace was turned on. It was getting cold and had a few other repair people come by who said a duct cleaning was needed. That is when I contacted Coaches HVAC and asked for a duct cleaning. Here is what sets them apart. Instead of just coming and doing exactly what the previous person recommended they diagnosed the root cause of the problem.

The root cause of the CO alarm that keeps going off is because of soot build up in the heat exchanger and the duct. If I replaced the wall furnace only then a year or so later the CO alarm would go off. If I only cleaned the duct then after a few years then the duct would get soot again then again another cleaning would be needed. With the duct replacement (see picture) they guarantee the workmanship for lifetime. Now for the rest of this wall heater and potential a few more after (Most likely decades) I would not have to worry about potential harm to my health.

Thank you CoachesHVAC for your amazing work!

We had a great experience with Coaches. Our air was only blowing hot air because the breaker would kick it off and we originally called a private company and they told us that we would eventually need a new air conditioner so we decided to go through our warranty and they sent Coaches. The tech came out and said the exact same thing the other company said. Mike called us and explained the warranty wouldn't cover a new unit so they gave us a great deal on one and could replace it fast (we have twin babies so a hot house is not an option). Mike came out this time and said we actually don't need a new unit and said we needed a small part and he actually had it in his truck! He replaced it at no cost and he told us if this doesn't work then it's definitely the breaker. The air went out a week later and we called an electrician this time and they agreed it was for sure the breaker. The air has been working since. Mike could have easily lied to us and had us pay for a new unit and he was sooo honest and kind! Definitely recommend Coaches!