They went above and beyond for my family. They came out on a holiday. They checked in on us to make sure everything was ok. The owner as, well as the employees, were very friendly and polite. They always kept us up to date with what was going on. I would highly recommend them and will definitely be using them again.

Michael Merck came out and diagnosed my ac not cooling. it was an easy fix and they were very busy (first 90 degree week in april) so they gave me the option to fix it myself and I did. they dropped off the materials I needed and explained how it worked. learned something new and have a cool house again. I will definitely be doing business with them in the future.

Stephen Jeffrey is a great technician and above all respectful. They literally do go above and beyond to make there customers happy, i called them twice at 8pm and they literally came out both times the very next day to take care of my system. If you want a reliable company that puts all there customers at the top of the list, you gotta use Coaches ExtraordinAIR you will not be disappointed TRUST ME.

We were introduced to Coach's through American Home Shield. After placing the service call, Chris had the technician come to our house the very next day, he called me back within a day to discuss what was needed and to give me an estimate. The techs were at our house the following week to take final measurements and plan out what needed to be done.
Due to OUR schedule he started the work two weeks after the initial call. They were done in TWO days. Let me tell you, they were punctual, knowledgeable, kind professional and extremely efficient.
I would definitely recommend this company regardless of method of payment. Chris was honest, straightforward, professional and kind.

Our AC stopped working Friday night so we put in a request for service through American Home Shield and it was dispatched to Coaches. They came out Monday afternoon and fixed our AC! Our technician, Jeffrey Stephens, was so nice and professional as well! Give that guy a bonus, he is truly awesome!!
I will for sure use Coaches for our regular routine maintenance and highly recommend them.

I had a very pleasant expierience with this company. Infound them thru pg&e ac quality care program. This was the only company who could accomidate my hours because i needed the appointment after 5:30 pm. So they made if from 6-10. The worker showed up at 6 and was gone by 8. Now the worker a gentlemen named Pryole was one of the most humble and patient people i have ever met. When he got here i wanted to make sure we were on the same page so i sat him down and explained everything that pge said they cover. He let me do my presentation id guess u call it for 5 min or so and when i finished he was like let me show you my paper work. And it was everything i had just talked about. So Mr. Pryole not only knew what i was talking about he was patient and humble enough not to cut me off and let me finish. I was very pleased with him and his profesionalism. He took his time to explain the work and was very thorough. Thank you guys for the service and time accomidation im a very happy customer.

I was refered to Coaches via a home warranty service to have my air conditioner and gas furnace converted over to a heat pump. The home warranty offered a substandard option for replacement. I expressed concern regarding the quality, Coaches worked with me to come up with a much better option at a very reasonable price. During the installation, there were a number of issues that arose but the team did a wonderful job of getting everything taken care of. This is a company that wants to build long term relationships and given this interaction, I plan to work with them on future projects. Highly recommend.

After having my heater serviced by another company, it started to vibrate significantly. My home warranty set up my appointment with them and the technician that came out was 1. very polite, 2. wore shoe covers, 3. fixed the issue in no time at all and 4. didn't try to upsell me. I appreciate any time a company doesn't try to rip you off. Overall, great service. Thank you very much!

Saved us $10,000!!!! Honest Company! Our home warranty sent another company to inspect our A/C system and they said that our HVAC and ductwork needed to be replaced. I was skeptical about that company and asked for a 2nd opinion, Coaches came out and said that our A/C system was running perfectly and no reason to replace! I was shocked, but glad that I forced the warranty company for the 2nd opinion! I had to fight them to have Coaches replace my ductwork instead of the first dishonest company! Coaches is a FAR superior company, that explained what the issues were and how they will not only replace the ductwork but also redesign it for better distribution of air. Brandon, Bobby, and Joey were on time and professional, made sure to cover areas around the attic and clean up after they were done. Don't hesitate, call them!

My furnace suddenly stopped working. I requested a quotes from several services on Yelp and these guys gave me the best price and scheduled a visit next day. But the most important they offered to walk me through the diagnostic to see if we could fix it right away! And it worked. I went to Lowes, bought a fuse, replace it and ... now I have warm house 🙂
Thanks a lot guys for your selfless help!

Great experience as this company works as a team. From great techs, owners and especially the nice gal who gives friendly reminders via text and phone calls. They came all the way out to Galt and I couldn't be happier. Just in time for the heat!!!

I had previously written a 1 star review as I had an interaction with a former employee of this company who no longer works there.
The owner of the company contacted us and was incredibly kind and gentle in his response for a review we wrote that did not reflect a current employee, rather a former employee who now works elsewhere.
As a fellow business owner, I have HUGE respect for the owner Joseph - I wish there were more people around like him and his current team.
Thank you for reaching out and thank you for the followup - your team and your company deserve glowing reviews and I hope anyone local does reach out to you and get to experience your exceptional customer service.
Thanks!

Have to write this review for "Coaches HVAC Extraordinair" because I'm so grateful for Chris the owner and his customer service! Was in a time crunch with getting some repairs done, specifically with the heater at the house I was moving out of, and he was more than accommodating. He addressed my concerns, timeframe, and main thing he was very compassionate. He fixed the heater issues at the house- in more than a timely manner-
Thanks again, Chris!

My heating has been unable to work since October, it is now February. To say that I'm beyond impressed with this company and David Murphy (my HVAC team member who came out), is an understatement. He not only took the time to ask the back history of the TWO companies that had already come, not solved the problem, not listened to the symptoms I had encountered from my HVAC unit malfunctioning and took their service fee and ran. After calling my warranty company over these past months almost 15 times with the previous companies not fixing my problem and the temperatures continuing to drop throughout the winter, I felt disheartened.
This company was prompt in creating a service call, a date that was within a week of creating the work order (that fit my schedule) and gave three courtesy phone calls aligning the time and expectation of when they would arrive. He wasted no time in climbing on my roof, looking at the HVAC, and calling me from the roof to note he had already started on the job.
David had taken the time, while driving almost an hour to my location, to call and seek advisement with another technician, of the symptoms of my broke HVAC, to have a strategy for how to tackle this unsolvable months-long nightmare of no heat during the winter. He not only fixed the problem in 5 minutes, but also took photos to educate me on what he observed to seek further possible prevention in the future of my HVAC continuing to work successfully. He was friendly, kind, personable and broke down my problem in a way that I could understand. THANK YOU COACHES HVAC! Although, it's past January at this point, you've started off my 2020 year on such a better footing! A MILLION TIMES THANKS!

Not sure where to start by not writing a long story. I have been taken by other companies and not getting answers or completing a job. Coaches from very beginning understood my concerns and made sure I would get answers and job complete. I had a new unit installed and my techs Bobby and Logan were on time and professional. I knew my questions and concerns were being answered correctly and I felt as ease. Bobby and Logan absolutely took their time and did a fantastic job. They found the root of the issue and will be back with plan of action. I would highly recommend this company for any HVAC needs.

Happy Customer
Elizabeth (Libby)